Frequently Asked Questions

Everything you need to know about shopping with Urban Planet.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items and intimate apparel are non-returnable.

How do I track my order?

Once your order is shipped, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

How do I find the right size?

You can find a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Urban Planet is committed to ethical fashion. We are currently increasing our use of organic cotton and recycled polyester in our seasonal collections.