Returns & Exchanges
At Urban Planet, we want you to love your fashion finds, so we offer a flexible 30-day return policy for most unwashed and unworn items. Simply provide your original receipt or order confirmation to receive a full refund or exchange.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring you include the packing slip provided in your original shipment.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized shipping carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing